You are entitled to make a complaint if you are unhappy about something that has occurred at one of our kindergartens, or about potential non-compliance with Education (Early Childhood Services) Regulations 2008 and the Licensing Criteria for Early Childhood Education and Care Centres 2008.
- Please contact your kindergarten in the first instance. You can make a complaint by phone, email, in writing or in person.
- Your complaint will be investigated.
- If you are not happy with the outcome of the investigation or want to make a complaint about the kindergarten's management team, you can contact a regional manager or kaiarataki (education leader) at Central Kids head office using the following contact details.
- Phone 07 885 1016 or freephone 0508 454 633.
- Email info@centralkids.org.nz.
- Fill out the form on our contact us page.
- Send a letter to Central Kids, Pūkenga Rau, Level 1, 34 Chambers Street, Tokoroa 3420.
- If you are still not happy you are entitled to raise your complaint with the Ministry of Education.
